Return & Refund Policy

30 Days Return And Refund Policy

1)30 Days Return To Refund

  • Our Customer Can Apply For A Return Within 30 Days Of Receiving Your Order.


  • 1.The Shipping Cost Is Non-Refundable.And The Return Shipping Cost And Insurance Are Covered By The Customers.FenixdealWould Not Be Responsible For The Return Fee Or Any Shipping Loss.
  • 2.All The Returned Products Must Be In Its Original Condition(Brand New).If The Accessory Is Not Complete Or Products Are Damaged By Customers,FenixdealReserves The Right To Refuse Full Refund
  • 3.To Ensure The Prompt Information Of The Returned Package,We Recommend You Choose The Carrier Which The Package Can Be Trackable.
  • 4.Refund Must Be Processed After We Received Your Returned Items.
  • 5.If the item is completely damaged in transit, after you provide the relevant documents, you can choose to refund, or choose to resend the item.

2)30 Days Return To Exchange Item

  • If The Product You Bought Has No Quality Problem But Just Not Matches Your Requirement,Our Customer Can Apply For Item Exchange Within 30 Days Of Receiving Your Order.


  • 1.Buyers Are Responsible For Cost Of Return Postage,We Will Cover All Expense Of Sending Replacement.
  • 2.Product Are Returned Must Be In Brand New And Resalable Condition With Original Packaging Including Cartons,Parts And Instructions Manual Etc.
  • 3.We Do Not Have Responsibility To Response On Item Lost During Returning.
  • 4.Exchange Must Be Processed After We Received Your Returned Items.
  • 5.In This Case,Price Difference Will Be Charged For Exchange Item If Needs.

12 Months Free Repair Warranty

  • If A Product Doesn'T Work,You Can Send It Back To Us For A Repair Provided It Is Within 12 Months From The Date Of Purchase.As The Buyer,You Will Pay The Shipping Fees For Returning The Original Item Back To Us,And We Will Pay The Shipping Fees To Return The Item To You.If The Buyer Has Damaged/Misused The Item(S),It Will Not Be Eligible For Free Repair.


  • 1.Please Tell Us Your Order Number And Product Code,Explain The Issue With Your Item Details,Including The Cause And Date Of The Issue.
  • 2.Please Send Us Clear Pictures Or Video Of The Defects(Under 10MB)In Good Lighting Of Both The Product And Outer Packaging.
  • 3.If Your Products Have Exceeded The Warranty Date,You Also Can Send Back To Us For Repair,But You Have To Pay All Shipping Cost And The Repair Fee.

Cancellation Policy

  • Canceling Order Before Dispatch Is Free Of Charge.If The Package Had Been Sent Out,The Order Can'T Be Canceled.It Would Be Better If You Can Inform Us To Cancel Order As Soon As Possible.

How To Request Warranty(Return,Repair And Refund)

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